![]() ![]() Please don’t hesitate to contact me should you require anything further. While *** ********** accepted this resolution, we haveĪsked that he reach out to us directly should he require anything Given this, we will be providing replacement components to (repair) andĮnhance *** ************ RX4s truck bed cover as currently installed on Out to *** ********** directly and have reviewed all product concerns. Please consider the following in further response to *** ***** ************ consumer complaint relative to his BAK Revolver X4s truck Our company (BAK, Industries) will continue to work directly with *** ********** to further identify any and all concerns as it relates to our product… and help to provide a satisfactory resolution in a timely manner. I have had to install funnel like devices with drain tubes at all four corners to catch the water coming from the leaks. The watertight OEM marine-grade vinyl and the EPDM seals are superior at shedding the water over the side of the truck, and at keeping water from getting into the bed.” i believe they are ignoring a design deficiency and have no easy fix due to their latching system integrated into the rails which makes drain tubes nearly impossible. BAK claims that no drainage tubes are required with the Revolver series per a FAQ asking…are drainage tubes required…their answer “ No. The difference is that the previous covers had drainage tubes at the end of the rails. I previously had to other vehicles that utilized BAK covers (BAK flip) and they experienced no water leakage and both were in box rail designs. When I called BAK to inform them of the issue they merely replied that some water leakage is likely with the in box rail system. This makes the cover unreliable for storage of valuable items that can not get wet such as tools and tool boxes. The cover does not provide dependable protection….it leaks water at all four corners during a rain. Per Bak, this is a “ premium option that offers dependable bed protection when cover is closed”. I purchased a BAK-80339 - BAK Revolver X4s Tonneau Cover on 7/29/22. ![]()
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